Help Center for Lotus Beta Analytics
Get answers quickly with step-by-step guides and proven troubleshooting. If you’re blocked, submit a ticket and our support team will work with you to restore access and keep your analytics running smoothly.
- Account access & role permissions
- Dashboards, reports & filters
- Data sources & integrations
- Security, SSO & API access
Guides organized by what you’re trying to do
Start with the category that matches your issue. Each section includes the most common fixes and the details support will ask for if the issue needs escalation.
Login & Access
Reset passwords, resolve “access denied”, verify roles, and troubleshoot SSO sign-in.
Dashboards & Reports
Fix loading issues, align filters, validate calculations, and resolve report mismatches.
Data & Refresh
Understand refresh schedules, investigate missing rows, and confirm expected vs actual results.
Integrations & API
Connector setup, API tokens, webhook verification, and troubleshooting authentication errors.
Security & Compliance
Access policies, audit trails, IP allowlists, and recommended security configurations.
Billing & Workspace Admin
Manage workspaces, ownership, seats, invoices, and admin-level settings responsibly.
Submit a ticket and we’ll take it from there
The fastest resolutions come from clear context. Include what you expected, what happened instead, and any steps that reproduce the issue.
Create a ticket
What we need to diagnose quickly
- Where: workspace, project, report/dashboard name, dataset name
- What: expected result vs actual result
- How: steps to reproduce (click-by-click if possible)
- When: timezone + timestamps of the last known good state
- Evidence: screenshots, error IDs, sample request/response for API issues
Clear expectations for support and resolution
We prioritize tickets by severity and business impact. When you submit a ticket, you’ll receive confirmation and updates by email.
Typical first response targets
- Critical: as soon as possible during active coverage
- High: same business day when received early
- Normal: within 1–2 business days
- Low: best effort based on queue
If your issue is time-sensitive, include “Critical” and provide a direct reproduction path to reduce back-and-forth.
Common quick fixes
- Sign out and sign back in to refresh permissions and sessions
- Confirm you’re in the correct workspace and have the required role
- Validate dataset refresh time and whether upstream schema changed
- For API issues, re-check token scope and token expiration
If you suspect an outage, submit a ticket with and include timestamps and impacted features.
Common questions
Answers to the most frequent support questions for Lotus Beta Analytics.
How do I create a support ticket?
Use the ticket form above. Provide the workspace/project, what you expected vs what happened, and any error messages. You’ll receive a confirmation email and ongoing updates until the issue is resolved.
What should I do if I can’t log in?
Confirm your email address, try a password reset, and check whether SSO is required for your organization. If you receive “access denied,” request the correct role or workspace access from an admin, then try again.
My report numbers don’t match—what details help?
Share the report name, filters applied, the metric definition, the timeframe, and the source data reference. Include screenshots showing the discrepancy and a sample record if available.
Can support help with connectors, APIs, or webhooks?
Yes. Include the endpoint, authentication method, token scope, and a sample request/response. If it’s a webhook issue, include the verification method and the payload you receive.